About Us
Lily New York is a western-inspired headwear brand focused on clean design, timeless silhouettes, and everyday styling.
While the Lily New York collection is created for customers in the United States, the brand is operated by a Dutch company with an international perspective on modern fashion and online retail. This structure allows us to combine European attention to detail with a New York-inspired aesthetic that feels confident, simple, and wearable.
Our goal is to offer a curated edit of cowboy hats that fit naturally into a modern wardrobe. We focus on pieces that feel considered, versatile, and easy to style across seasons.
Lily New York is not built around fast-changing trends or oversized collections. Instead, we begin with a small selection of essential styles, chosen for their shape, texture, and understated character.
Our Mission
Our mission is to offer a focused and accessible collection of western-inspired cowboy hats designed for everyday wear.
We aim to keep our approach simple:
- Curated styles rather than overwhelming choice
- Clean silhouettes with subtle detailing
- Headwear that can be worn casually or styled more intentionally
By keeping the collection small and considered, we are able to maintain clarity in what we offer and consistency in how our products are presented.
Our Vision
Our vision is to build Lily New York into a modern headwear brand that blends western influence with contemporary simplicity.
We see cowboy hats as more than seasonal accessories. They are a distinctive part of personal style, and when designed with restraint, they can feel timeless rather than costume-like.
Lily New York is shaped around the idea of balance: classic western forms, refined for everyday life, and offered through a brand that values clarity, simplicity, and thoughtful presentation.
As we grow, we plan to expand carefully, always staying focused on clean design, wearable pieces, and a curated product experience.
Contact Information
Store name: Lily New York
Warehouse address: 1683 Boston Rd, Bronx, NY 10460, USA
Company name: D.J.T Trading
Company Address: Ter Hunen 2,5151HP, Drunen NL
Company nr.: 92108822
Phone: +1 929 591 6145
Email: info@lily-newyork.com
Monday – Friday | 09:00 – 17:00 (CST)
Saturday – Sunday | 11:00 – 16:00 (CST)
We aim to respond to all inquiries within 24 hours.
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What is your return policy?
You have 30 days from the receipt of your order to return an item if you are not satisfied. Returned items must be in perfect condition, unworn, and with their original tags attached.
As we aim to process orders as fast as possible, you must request any changes or cancellations within 15 minutes of ordering. After this timeframe, orders are automatically processed in our system and requests after this time will be denied. Your order can be returned for a full refund after it is received.
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To initiate a return, please contact our customer service by email at info@lily-newyork.com to obtain a return number and detailed instructions. Return shipping costs are the customer's responsibility unless the item is defective or there was an error on our part.
What are your delivery costs?
From our hands to your doorstep. Free delivery on all U.S. orders.
Do you ship internationally?
Currently, we deliver only in the United States.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number, allowing you to monitor the delivery status of your package. You can also use our Track your order page.
What payment methods do you accept?
We accept the following payment methods:
- Credit and debit cards: Visa, Mastercard, American Express, Maestro
- Mobile payments: Apple Pay, Google Pay